Terms of Service

1. Description of the Service

Unorma is a software platform that helps organizations organize AI governance work — maintaining an inventory of AI systems, running gap analyses against frameworks such as the EU AI Act, NIST AI RMF and ISO 42001, generating draft documentation, tracking oversight activity and incidents, and producing reports. The Service is a productivity and organizational tool. It is not a substitute for professional legal, regulatory or compliance advice, and it does not itself make your organization, or any AI system, compliant with any law or standard.

2. Not Legal Advice; No Professional Relationship

Nothing in the Service — including framework mappings, gap analysis results, risk classifications, generated documents, templates, training content, or any other output (collectively, “Outputs”) — constitutes legal, regulatory, tax or professional advice. Using the Service does not create an attorney-client, advisory, or fiduciary relationship between you and Unorma. You are responsible for having Outputs reviewed by your own qualified legal counsel or compliance professionals before relying on them or submitting them to any regulator, auditor, customer or third party.

3. No Guarantee of Compliance or Outcomes

Unorma does not guarantee, warrant, or represent that use of the Service will result in compliance with the EU AI Act, NIST AI RMF, ISO/IEC 42001, or any other law, regulation or standard, or that it will help you pass any audit, avoid any enforcement action, fine, penalty or incident. Regulatory frameworks are interpreted and enforced by government authorities and courts, not by Unorma, and requirements vary by jurisdiction, sector and use case. Compliance depends on facts and decisions entirely within your control, including the accuracy of the information you provide, the AI systems you deploy, and the actions your organization takes.

You remain solely responsible for determining your organization’s legal and regulatory obligations and for your compliance with them.

4. AI-Generated Content Disclaimer

Certain Outputs, including gap analyses, document drafts and recommendations, are generated or assisted by automated and AI-based systems. These systems can produce results that are incomplete, outdated, or incorrect. Outputs are provided as a starting point for your own review, not as a final or authoritative determination. You must independently verify any Output before relying on it, publishing it, submitting it to a regulator or auditor, or using it to make any legal, safety or business-critical decision.

5. Accounts & Eligibility

• You must provide accurate, current information when creating an account and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must be at least 18 and have authority to enter into these Terms on behalf of your organization.
• You are responsible for the actions of every user you authorize to access your account.

6. Subscription Fees, Billing & Free Trials

Paid subscriptions are billed in advance on a recurring basis and processed through Stripe, Inc., our third-party payment processor. By providing payment details, you authorize us (via Stripe) to charge your payment method for all fees due, including recurring renewals, until you cancel. Your use of Stripe’s payment services is also subject to Stripe’s own terms.

Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. We may change our fees on renewal with reasonable advance notice. You are responsible for all applicable taxes other than taxes on our net income.

Free trials are provided “as is” for evaluation purposes and may be modified, limited or terminated at any time without notice or liability.

Refunds

Except where required by applicable law, fees are non-refundable and we do not provide credits or refunds for partial subscription periods, unused seats, or downgrades. We may, at our sole discretion, make exceptions on a case-by-case basis.

7. Customer Content

“Customer Content” means the information you or your authorized users submit to the Service, including AI system records, documents, evidence, and comments. As between you and Unorma, you own your Customer Content.

You grant Unorma a worldwide, non-exclusive license to host, copy, transmit, process, and display Customer Content solely to provide, maintain, secure and improve the Service, and to create anonymized or aggregated data (from which your Customer Content cannot reasonably be re-identified) for analytics, benchmarking and product improvement. You are solely responsible for the accuracy, legality, and rights to the Customer Content you submit.

8. Acceptable Use

• No reverse engineering, decompiling, or attempting to extract source code or underlying models from the Service.
• No reselling, sublicensing, or providing access to the Service to third parties outside your organization, except as expressly permitted under an Agency plan.
• No scraping, automated data extraction, or load testing without our prior written consent.
• No uploading content that is unlawful, infringing, or that you do not have the right to share.
• No using the Service to build a competing product.
• No interfering with the security or normal operation of the Service.

9. Intellectual Property

Unorma and its licensors own all right, title and interest in the Service, including its software, design, templates, framework mappings, and trademarks. Except for the limited right to use the Service under these Terms, no rights are granted to you. If you send us feedback or suggestions, you grant us an unrestricted, royalty-free right to use it without obligation to you.

10. Third-Party Services

The Service relies on third-party providers, including Stripe for payment processing and Google Analytics and Google Search Console for site analytics. We are not responsible for the availability, performance, or acts or omissions of third-party services, which are governed by their own terms and privacy policies.

11. Confidentiality

Each party may access non-public information of the other party in connection with the Service (“Confidential Information”). Each party will use the other’s Confidential Information only as needed to perform under these Terms, and will protect it using at least the same degree of care it uses for its own confidential information of similar nature, but no less than reasonable care.

12. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. UNORMA DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY OUTPUT, FRAMEWORK MAPPING, OR REGULATORY CONTENT PROVIDED THROUGH THE SERVICE. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNORMA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, UNORMA WILL NOT BE LIABLE FOR ANY REGULATORY FINE, PENALTY, ENFORCEMENT ACTION, FAILED AUDIT, OR THIRD-PARTY CLAIM ARISING FROM OR RELATED TO YOUR AI SYSTEMS, YOUR COMPLIANCE DECISIONS, OR YOUR RELIANCE ON ANY OUTPUT OF THE SERVICE.

UNORMA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO UNORMA IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if a remedy fails its essential purpose. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

14. Indemnification

You will defend, indemnify and hold harmless Unorma and its officers, directors, employees and agents from any claim, liability, damage, loss and expense (including reasonable legal fees) arising out of or related to: (a) your Customer Content; (b) your use or misuse of the Service; (c) your AI systems or your compliance decisions; (d) your violation of these Terms or applicable law; or (e) your violation of any third-party right.

15. Term & Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access at any time if you materially breach these Terms, fail to pay fees when due, or if we reasonably believe your use poses a security or legal risk. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. Upon termination, your right to access the Service ends, and we may delete your Customer Content after a reasonable export window, except where we are required to retain it by law.

16. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet or utility failures, or acts of government.

17. Governing Law, Arbitration & Class Action Waiver

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration administered under the rules of a recognized arbitration body, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. You and Unorma each waive the right to a jury trial and the right to participate in a class, collective, or representative action. You may opt out of this arbitration agreement by emailing legal@unorma.com within 30 days of first accepting these Terms, stating your intent to opt out.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or an in-product notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with any order form and Data Processing Agreement, constitute the entire agreement between you and Unorma regarding the Service. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. Our failure to enforce any right is not a waiver of that right.

20. Contact Us

Questions about these Terms? Email legal@unorma.com or write to Unorma Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States.